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we managed delivery of Digital Billing Transformation MVP",{"rendered":507,"protected":508},"\u003Ch2 class=\"wp-block-heading\" id=\"h-context-of-our-mission\">Context of our mission\u003C\u002Fh2>\n\n\n\u003Cp>Our client is a digital services and communication solutions provider, serving both businesses and consumers on the local and international levels. They requested our help on a digitalization project concerning their billing department.\u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"goals-of-the-missionnbsp\">Goals of the mission \u003C\u002Fh2>\n\n\n\u003Cp>Our client wanted to deliver a one-stop-shop app, so that its digital savvy clients could: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Interact with Billing Data in digital channels (App and Web) \u003C\u002Fli>\n\n\n\n\u003Cli>Access billing data on a single source of truth \u003C\u002Fli>\n\n\n\n\u003Cli>React on billing process delays and complaints \u003C\u002Fli>\n\n\n\n\u003Cli>Create a strategic positioning for Billing (towards clients and partners)\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>On top on sustainability aspects and the obvious costs in paper spared for our clients, they wished for their business to:  \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>reduce the time needed to collect cash\u003C\u002Fli>\n\n\n\n\u003Cli>reduce workload of their customer’s service\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Chr class=\"wp-block-separator has-alpha-channel-opacity\"\u002F>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-challenges-of-the-mission\">Challenges of the mission\u003C\u002Fh2>\n\n\n\u003Cp>With big ambitions come complex challenges:  \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Simplification and connection of a lot of complex internal data\u003C\u002Fli>\n\n\n\n\u003Cli>Display the data in an interactive, user-friendly way, which would be accessed by different audiences\u003C\u002Fli>\n\n\n\n\u003Cli>Combine a modus operandi of working both in hybrid and agile mode\u003C\u002Fli>\n\n\n\n\u003Cli>Coordination of a small, very multidisciplinary team\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The project was already ongoing since a year, but not on the best tracks. Misaligned expectations led to internal team conflicts, which then resulted in repeated delays. A vicious circle that we had to break, before delivering any value. \u003C\u002Fp>\n\n\n\n\u003Cp>Project stakeholders had a good grasp of the short term benefits the solution would bring to their company. However, despite the word “digital transformation” being sometimes mentioned, we felt the team still had a very linear approach to delivering the project.\u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-approach-of-the-mission\">Approach of the mission \u003C\u002Fh2>\n\n\n\u003Cp>Though, the spirit was there. \u003C\u002Fp>\n\n\n\n\u003Cp>This was an opportunity to have a more central spot in the client exchanges and re-connect the project to the big picture strategy. We thus drafted a bold vision with the team and positioned the app as a platform to embed more services in the future. \u003C\u002Fp>\n\n\n\n\u003Cp>Thanks to team empowerment, a lean approach to Program management and strategic thinking, we challenged the initial linear solution and tapped into current & future trends: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>digital  \u003C\u002Fli>\n\n\n\n\u003Cli>transparent data access  \u003C\u002Fli>\n\n\n\n\u003Cli>process simplification for end users \u003C\u002Fli>\n\n\n\n\u003Cli>business models evolution \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>Then, we pitched internally the project as a proper digital transformation MVP, with multiple long-term business benefits: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Anticipation of regulatory changes on billing  \u003C\u002Fli>\n\n\n\n\u003Cli>Be the first Telco company in Europe to offer a native digital bill.   \u003C\u002Fli>\n\n\n\n\u003Cli>Expand the project to small and medium enterprises and B2B2C clients  \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Use billing as a central customer touchpoint for Telco \u003C\u002Fli>\n\n\n\n\u003Cli>Embed the billing platform with third parties (google play, Istore, Parking, micromobility, etc.) \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>Real digital transformation does not add a layer on top of existing processes but shifts mindsets. After obtaining this mandate, we started creating a space for the client team to: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>trust each other,\u003C\u002Fli>\n\n\n\n\u003Cli>collaborate effectively,  \u003C\u002Fli>\n\n\n\n\u003Cli>get empowered by management,  \u003C\u002Fli>\n\n\n\n\u003Cli>be visible at corporate level,  \u003C\u002Fli>\n\n\n\n\u003Cli>be proud of the work done.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Chr class=\"wp-block-separator has-alpha-channel-opacity\"\u002F>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-results-amp-benefits\">Results & benefits\u003C\u002Fh2>\n\n\n\u003Cp>We delivered an MVP for the billing APP that is already used by more than 200k residential customers. Web version is planned to be launched in January 2022. We took a new step into digital transformation at our client’s side by embedding this solution for other segments. \u003C\u002Fp>\n\n\n\n\u003Cp>Digital Bill was selected to showcase the client’s digital first approach at its internal Corporate Strategy Level and in the Customer Centricity Board.\u003C\u002Fp>\n\n\n\n\u003Chr class=\"wp-block-separator has-alpha-channel-opacity\"\u002F>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-do-you-have-similar-challenges\">Do you have similar challenges? \u003C\u002Fh2>\n\n\n\u003Cp>Do not hesitate to \u003Ca href=\"https:\u002F\u002Fcollaborationbetterstheworld.com\u002Fcontact\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">contact Tristan Dumont\u003C\u002Fa>, the leader of our \u003Ca href=\"https:\u002F\u002Fcollaborationbetterstheworld.com\u002Fservices\u002Fstrategy-governance\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Strategy & Governance service line\u003C\u002Fa> and schedule some time to discuss and explore your program management challenges. He can present you what we have achieved with our clients to kickstart the discussion.\u003C\u002Fp>\n",false,{"rendered":510,"protected":508},"\u003Cp>Our client is a leading telco company. 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