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Our teams can now focus on solving real issues, while routine requests are handled faster and more consistently.\"","\u003Cp data-start=\"354\" data-end=\"520\">Customer Operations Lead\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong>About this project:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Our client, one of the largest energy suppliers in Europe, was facing growing pressure on their customer support operations — with over \u003Cstrong>2 million inquiries\u003C\u002Fstrong> per year across gas, power, and water services.\u003C\u002Fp>\n\u003Cp>We helped them design and deploy AI-powered tools that automate the classification of incoming requests and assist agents in responding faster and more accurately.\u003C\u002Fp>\n\u003Cp>Within 15 months, they automated six phone-based processes and three email-based ones, reducing average handling time and improving service consistency across channels.\u003C\u002Fp>\n",{"ID":1179,"id":1179,"title":1180,"filename":1181,"filesize":1182,"url":1183,"link":1184,"alt":8,"author":501,"description":8,"caption":1185,"name":1186,"status":535,"uploaded_to":1187,"date":1188,"modified":1188,"menu_order":13,"mime_type":564,"type":539,"subtype":565,"icon":541,"width":566,"height":566,"sizes":1189},12935,"Electrical windmill","Improving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW2.jpg.jpg",150033,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FImproving-Customer-Support-with-AI-for-a-Leading-Energy-Provider-CBTW2.jpg.jpg","https:\u002F\u002Fstaging.cbtw.tech\u002Fapac\u002Fbanking-and-finance\u002Fservices-overview-draft\u002Fsoftware-engineering-2\u002Fsectors\u002Felectrical-windmill\u002F","Electrical windmill generators over Sunset. 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It’s a step forward for both performance and sustainability.\"","\u003Cp data-start=\"354\" data-end=\"520\">Service Operations Lead, Manufacturing Leader\u003C\u002Fp>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong data-start=\"559\" data-end=\"582\">About this project:\u003C\u002Fstrong>\u003Cbr data-start=\"582\" data-end=\"585\" \u002F>Our client, a global manufacturer of high-end domestic appliances, wanted to make repair operations more efficient — both to reduce emissions and increase circularity.\u003C\u002Fp>\n\u003Cp data-start=\"559\" data-end=\"927\">We developed a machine learning solution to predict the spare parts most likely needed during a first customer visit, based on multilingual service data and technician input.\u003C\u002Fp>\n\u003Cp data-start=\"929\" data-end=\"1180\">The solution helped increase first-fix rates by over 90%, reduce internal returns, and cut unnecessary parts shipments. Built with scalability in mind, the platform integrates with existing tools and continuously improves via real-time feedback loops.\u003C\u002Fp>\n",{"ID":1204,"id":1204,"title":1205,"filename":1206,"filesize":1207,"url":1208,"link":1209,"alt":8,"author":501,"description":1205,"caption":1205,"name":1210,"status":535,"uploaded_to":1211,"date":1212,"modified":1213,"menu_order":13,"mime_type":564,"type":539,"subtype":565,"icon":541,"width":566,"height":566,"sizes":1214},8496,"Optimizing-Repair-Efficiency-Predictive-Spare-Parts-Forecasting-Manufacturing-Client-CBTW","Optimizing-Repair-Efficiency-Predictive-Spare-Parts-Forecasting-Manufacturing-Client-CBTW.jpg",66408,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FOptimizing-Repair-Efficiency-Predictive-Spare-Parts-Forecasting-Manufacturing-Client-CBTW.jpg","https:\u002F\u002Fstaging.cbtw.tech\u002Fsectors\u002Fmanufacturing-industry\u002Foptimizing-repair-efficiency-predictive-spare-parts-forecasting-manufacturing-client-cbtw\u002F","optimizing-repair-efficiency-predictive-spare-parts-forecasting-manufacturing-client-cbtw",8191,"2025-07-03 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Alliances",[1228,1241,1255,1269,1287,1301,1314,1327,1340,1353,1366,1380],{"image":1229,"website_url":8},{"ID":1230,"id":1230,"title":1231,"filename":1232,"filesize":1233,"url":1234,"link":1235,"alt":1236,"author":501,"description":1231,"caption":1231,"name":1237,"status":535,"uploaded_to":561,"date":1238,"modified":1239,"menu_order":13,"mime_type":538,"type":539,"subtype":540,"icon":541,"width":844,"height":392,"sizes":1240},7080,"Temenos-Partners-logo-CBTW-Banking-and-Financial-Services-Solutions","Temenos-Partners-logo-CBTW-Banking-and-Financial-Services-Solutions.png",1031,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FTemenos-Partners-logo-CBTW-Banking-and-Financial-Services-Solutions.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Ftemenos-partners-logo-cbtw-banking-and-financial-services-solutions\u002F","Temenos Partners logo CBTW Banking and Financial Services 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Solutions","Microsoft-Logo-Partner-CBTW-Cloud-and-Enterprise-Platform-Services.png",1079,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FMicrosoft-Logo-Partner-CBTW-Cloud-and-Enterprise-Platform-Services.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Fmicrosoft-logo-partner-cbtw-cloud-and-enterprise-platform-services\u002F","Microsoft Logo Partner CBTW Cloud and Enterprise Platform Services","Microsoft is a core partner helping CBTW deliver productivity, cloud, and analytics solutions to high-end clients","microsoft-logo-partner-cbtw-cloud-and-enterprise-platform-services","2025-06-19 05:18:08","2025-07-22 09:01:53",{"thumbnail":1247,"thumbnail-width":544,"thumbnail-height":392,"medium":1247,"medium-width":844,"medium-height":392,"medium_large":1247,"medium_large-width":844,"medium_large-height":392,"large":1247,"large-width":844,"large-height":392,"1536x1536":1247,"1536x1536-width":844,"1536x1536-height":392,"2048x2048":1247,"2048x2048-width":844,"2048x2048-height":392},{"image":1256,"website_url":8},{"ID":1257,"id":1257,"title":1258,"filename":1259,"filesize":1260,"url":1261,"link":1262,"alt":1258,"author":501,"description":1263,"caption":1264,"name":1265,"status":535,"uploaded_to":561,"date":1266,"modified":1267,"menu_order":13,"mime_type":538,"type":539,"subtype":540,"icon":541,"width":844,"height":392,"sizes":1268},7079,"SAS Partners logo CBTW Luxury Sector Solutions","SAS-Partner-Logo-CBTW-Data-Analytics-and-AI-Services.png",1243,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FSAS-Partner-Logo-CBTW-Data-Analytics-and-AI-Services.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Fsas-partner-logo-cbtw-data-analytics-and-ai-services\u002F","CBTW partners with SAS to harness analytics and AI that optimize decision-making for luxury business leaders","SAS-Partner-Logo-CBTW-Data-Analytics-and-AI-Services","sas-partner-logo-cbtw-data-analytics-and-ai-services","2025-06-19 05:18:06","2025-07-22 09:02:45",{"thumbnail":1261,"thumbnail-width":544,"thumbnail-height":392,"medium":1261,"medium-width":844,"medium-height":392,"medium_large":1261,"medium_large-width":844,"medium_large-height":392,"large":1261,"large-width":844,"large-height":392,"1536x1536":1261,"1536x1536-width":844,"1536x1536-height":392,"2048x2048":1261,"2048x2048-width":844,"2048x2048-height":392},{"image":1270,"website_url":8},{"ID":1271,"id":1271,"title":1272,"filename":1273,"filesize":1274,"url":1275,"link":1276,"alt":1272,"author":1277,"description":1278,"caption":1279,"name":1280,"status":535,"uploaded_to":1281,"date":1282,"modified":1283,"menu_order":13,"mime_type":538,"type":539,"subtype":540,"icon":541,"width":1284,"height":202,"sizes":1285},6196,"Atlassian Partners logo CBTW Luxury Sector Solutions","Atlassian.png",4825,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FAtlassian.png","https:\u002F\u002Fstaging.cbtw.tech\u002Facfs-huong-testing\u002Fatlassian\u002F","26","Atlassian is a key partner enabling efficient collaboration and product development in CBTW's luxury sector solutions","Atlassian – powering luxury sector collaboration with CBTW","atlassian",6185,"2025-05-11 17:02:47","2025-07-22 08:56:49",161,{"thumbnail":1286,"thumbnail-width":544,"thumbnail-height":128,"medium":1275,"medium-width":1284,"medium-height":202,"medium_large":1275,"medium_large-width":1284,"medium_large-height":202,"large":1275,"large-width":1284,"large-height":202,"1536x1536":1275,"1536x1536-width":1284,"1536x1536-height":202,"2048x2048":1275,"2048x2048-width":1284,"2048x2048-height":202},"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FAtlassian-100x12.png",{"image":1288,"website_url":8},{"ID":1289,"id":1289,"title":1290,"filename":1291,"filesize":1292,"url":1293,"link":1294,"alt":1295,"author":501,"description":1296,"caption":1295,"name":1297,"status":535,"uploaded_to":561,"date":1298,"modified":1299,"menu_order":13,"mime_type":538,"type":539,"subtype":540,"icon":541,"width":844,"height":392,"sizes":1300},7083,"IBM-Partner-Logo-CBTW-Data-Analytics-and-AI-Services","IBM-Partner-Logo-CBTW-Data-Analytics-and-AI-Services.png",801,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FIBM-Partner-Logo-CBTW-Data-Analytics-and-AI-Services.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Fibm-partner-logo-cbtw-data-analytics-and-ai-services\u002F","IBM Partners logo CBTW Luxury Sector Solutions","CBTW partners with IBM to integrate enterprise-grade AI and data capabilities for luxury brands pursuing digital transformation","ibm-partner-logo-cbtw-data-analytics-and-ai-services","2025-06-19 05:21:00","2025-07-22 09:00:53",{"thumbnail":1293,"thumbnail-width":544,"thumbnail-height":392,"medium":1293,"medium-width":844,"medium-height":392,"medium_large":1293,"medium_large-width":844,"medium_large-height":392,"large":1293,"large-width":844,"large-height":392,"1536x1536":1293,"1536x1536-width":844,"1536x1536-height":392,"2048x2048":1293,"2048x2048-width":844,"2048x2048-height":392},{"image":1302,"website_url":8},{"ID":1303,"id":1303,"title":1304,"filename":1305,"filesize":1306,"url":1307,"link":1308,"alt":1309,"author":501,"description":1310,"caption":1309,"name":1311,"status":535,"uploaded_to":561,"date":1252,"modified":1312,"menu_order":13,"mime_type":538,"type":539,"subtype":540,"icon":541,"width":844,"height":392,"sizes":1313},7082,"Kong-Partner-logo-CBTW-Cloud-and-Enterprise-Platform-Services","Kong-Partner-logo-CBTW-Cloud-and-Enterprise-Platform-Services.png",1248,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FKong-Partner-logo-CBTW-Cloud-and-Enterprise-Platform-Services.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Fkong-partner-logo-cbtw-cloud-and-enterprise-platform-services\u002F","Kong 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Luxury Sector Solutions","Amazon-Web-Service-AWS-Logo-Partner-CBTW-Cloud-and-Enterprise-Platforms.png",1120,"https:\u002F\u002Fstaging-admin.cbtw.tech\u002Fwp-content\u002Fuploads\u002FAmazon-Web-Service-AWS-Logo-Partner-CBTW-Cloud-and-Enterprise-Platforms.png","https:\u002F\u002Fstaging.cbtw.tech\u002Fcollaboration-betters-the-world\u002Famazon-web-service-aws-logo-partner-cbtw-cloud-and-enterprise-platforms\u002F","As a strategic partner, AWS supports CBTW in delivering secure, scalable cloud solutions tailored to the luxury industry","amazon-web-service-aws-logo-partner-cbtw-cloud-and-enterprise-platforms","2025-06-18 14:30:43","2025-07-22 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