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for Form Data Extraction: Automating Retirement Processing with Camunda and BPMN",{"rendered":512,"protected":513},"\n\u003Cp>Processing retirement requests requires precision. Personal data must be updated correctly. Regulations must be respected. Errors are not acceptable. \u003C\u002Fp>\n\n\n\n\u003Cp>Our client, an insurance company in Germany faced these constraints daily. High volumes of retirement requests were handled manually. Data was read from submitted forms, entered into internal systems, validated, and updated in SAP S\u002F4HANA. \u003C\u002Fp>\n\n\n\n\u003Cp>The result: slow processing times, repetitive manual work, and avoidable mistakes. \u003C\u002Fp>\n\n\n\n\u003Cp>Our experts proposed to use an LLM for form data extraction within a Camunda 8 workflow, modelled in BPMN, to automate the full retirement process while keeping human validation where it matters. \u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge:\u003C\u002Fh2>\n\n\n\u003Cp>Our client operates in the insurance sector. Retirement requests contain sensitive personal data and must comply with regulatory standards. \u003C\u002Fp>\n\n\n\n\u003Cp>Several issues were limiting performance: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Manual and error-prone data entry from submitted forms \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Complex validation logic and exception handling \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>High compliance requirements \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Tight coupling between systems \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Mandatory integration with SAP S\u002F4HANA \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>Each retirement request required careful checks. Every data change had to be traceable. Auditability was not optional. \u003C\u002Fp>\n\n\n\n\u003Cp>The organization needed to reduce manual effort without compromising control. \u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-our-approach-nbsp\">Our Approach: \u003C\u002Fh2>\n\n\n\u003Cp>We designed an end-to-end retirement process using Camunda 8. The entire workflow was modelled in BPMN and executed through Zeebe workers. \u003C\u002Fp>\n\n\n\n\u003Cp>The objective was clear: automate form data extraction using AI while embedding human validation only where required. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-1-bpmn-as-the-single-source-of-truth\">1. BPMN as the Single Source of Truth\u003C\u002Fh3>\n\n\n\u003Cp>We started with process analysis and BPMN modelling. \u003C\u002Fp>\n\n\n\n\u003Cp>The executable BPMN model: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Represents the full retirement journey \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Connects AI tasks, business rules, and human validation \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Provides transparency across business and IT \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Supports audit requirements \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>This BPMN-driven structure ensures that every step is visible and traceable. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-2-llm-for-form-data-extraction\">2. LLM for Form Data Extraction\u003C\u002Fh3>\n\n\n\u003Cp>Retirement forms were previously read manually. \u003C\u002Fp>\n\n\n\n\u003Cp>We introduced an LLM for form data extraction to: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Read structured and unstructured form inputs \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Extract relevant personal data fields \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Prepare validated payloads for downstream systems \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The AI component reduced manual data entry and improved data consistency. \u003C\u002Fp>\n\n\n\n\u003Cp>Human validation was triggered conditionally. If confidence thresholds were not met or specific regulatory criteria applied, a review task was assigned via Camunda Tasklist. \u003C\u002Fp>\n\n\n\n\u003Cp>This human-in-the-loop design keeps control where needed. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-3-event-driven-orchestration-with-camunda\">3. Event-Driven Orchestration with Camunda\u003C\u002Fh3>\n\n\n\u003Cp>The process runs on Camunda 8 with Zeebe as the workflow engine. \u003C\u002Fp>\n\n\n\n\u003Cp>We implemented: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Event-driven orchestration \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Dedicated Java\u002FSpring Boot workers \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>REST API communication \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>SAP S\u002F4HANA integration \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The architecture separates process logic from technical services. Workers handle: \u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>AI interaction \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Validation logic \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Persistence \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>SAP updates \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>This approach reduces system coupling and supports future evolution of services. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-4-sap-s-4hana-integration\">4. SAP S\u002F4HANA Integration\u003C\u002Fh3>\n\n\n\u003Cp>Once validated, personal data updates are sent to SAP S\u002F4HANA. \u003C\u002Fp>\n\n\n\n\u003Cp>The integration is fully embedded in the Camunda process. SAP updates trigger the next retirement steps automatically. \u003C\u002Fp>\n\n\n\n\u003Cp>All interactions are recorded within the orchestration layer, supporting audit and compliance requirements. \u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-final-result\">Final Result:\u003C\u002Fh2>\n\n\n\u003Cp>After implementation, the retirement process moved from manual coordination to orchestrated automation. \u003C\u002Fp>\n\n\n\u003Ch3 class=\"wp-block-heading\" id=\"h-key-outcomes\">Key outcomes:\u003C\u002Fh3>\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Significant reduction in manual effort \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Improved data quality through AI-assisted extraction \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Conditional human validation instead of blanket reviews \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Full transparency through executable BPMN \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Event-driven integration with SAP S\u002F4HANA \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Shorter processing time for retirement requests \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>The entire flow—from form submission to retirement initiation—is now managed inside a single Camunda-based process. \u003C\u002Fp>\n\n\n\n\u003Cp>The organization maintains compliance while processing requests faster and with fewer errors. \u003C\u002Fp>\n\n\n\u003Ch2 class=\"wp-block-heading\" id=\"h-why-this-matters-for-organizations-handling-regulated-processes\">Why This Matters for Organizations Handling Regulated Processes\u003C\u002Fh2>\n\n\n\u003Cp>Many regulated industries still rely on fragmented workflows. AI tools are often added on top of existing systems without orchestration. \u003C\u002Fp>\n\n\n\n\u003Cp>Here, we show a different path. \u003C\u002Fp>\n\n\n\n\u003Cp>An LLM for form data extraction becomes powerful when embedded inside a BPMN-driven process engine like Camunda. AI is not isolated. It is orchestrated. Human validation is not removed. It is targeted. \u003C\u002Fp>\n\n\n\n\u003Cp>We design processes where:\u003C\u002Fp>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>AI supports structured decision points \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>BPMN provides visibility \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Camunda orchestrates execution \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cul class=\"wp-block-list\">\n\u003Cli>Compliance remains measurable \u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>With the experts from our \u003Ca href=\"https:\u002F\u002Fstaging.cbtw.tech\u002Fservice-overview\u002Fstrategy-product-transformation\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Strategy, Product & Transformation service line\u003C\u002Fa> and our \u003Ca href=\"https:\u002F\u002Fstaging.cbtw.tech\u002Fservice-overview\u002Fsoftware-engineering\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Software Engineering service line\u003C\u002Fa>, we advise, build, and run process automation solutions that connect AI, business logic, and enterprise systems in a controlled way. \u003C\u002Fp>\n\n\n\n\u003Cp>If your organization handles high volumes of regulated requests, we can help you design a process that reduces manual workload while keeping governance intact. \u003C\u002Fp>\n\n\n\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fstaging.cbtw.tech\u002Fcontact\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us to book a call with our experts\u003C\u002Fa> and discuss how we could help you. \u003C\u002Fp>\n\n\n\n\u003Cp>Technology works best when it is aligned with people and processes.\u003C\u002Fp>\n",false,{"rendered":515,"protected":513},"\u003Cp>An insurance company automated retirement request processing using Camunda 8, BPMN, and an LLM for form data extraction. The solution combines AI, human validation, and SAP integration to reduce manual work, improve data quality, and maintain compliance.\u003C\u002Fp>\n",12455,"open","standard",{"_acf_changed":513,"content-type":8,"inline_featured_image":513,"footnotes":8},[43],[522,523,524,525,526,527],232,526,316,595,179,639,[529],57,[531],459,[533,507,534,535,536,537,538,539,540,541,542,543,544,545,546,547],"post-12454","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-ai","tag-bpmn","tag-data","tag-digital-strategy","tag-digital-transformation-2","tag-llm","cbtw_industries-insurance","cbtw_services-strategy-product-transformation",{"authors":8,"article_authors":513,"direct_external_link":8,"post_region":549,"layout_builder":550},"global",[551],{"acf_fc_layout":552,"title":198,"ui_v2":553,"short_description":554,"cbtw_related_group_filters":555,"items":513,"link":566,"hubspot_form_id":8,"mainPostId":501,"region":570},"block_insights",true,"Access related expert insights",{"cbtw_related_category_filter":556,"cbtw_related_tag_filter":558,"cbtw_related_industry_filter":563,"cbtw_related_service_filter":564},[557],"case-studies",[559,560,561,562],"ai","digital-strategy","digital-transformation-2","bpmn",[],[565],"strategy-product-transformation",{"title":567,"url":568,"target":569},"View all insights","https:\u002F\u002Fstaging.cbtw.tech\u002Finsights","_self","americas","\u003C!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - https:\u002F\u002Fyoast.com\u002Fwordpress\u002Fplugins\u002Fseo\u002F -->\n\u003Ctitle>LLM for Form Data Extraction - CBTW\u003C\u002Ftitle>\n\u003Cmeta name=\"description\" content=\"Insurance firm automates retirement processing with Camunda, BPMN, and LLM form data extraction, reducing errors and manual work.\" \u002F>\n\u003Cmeta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \u002F>\n\u003Clink 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