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It’s a step forward for both performance and sustainability.\"","\u003Cp data-start=\"354\" data-end=\"520\">Service Operations Lead, Manufacturing Leader\u003C\u002Fp>\n\u003Cp data-start=\"354\" data-end=\"520\">\u003Cstrong data-start=\"559\" data-end=\"582\">About this project:\u003C\u002Fstrong>\u003Cbr data-start=\"582\" data-end=\"585\" \u002F>Our client, a global manufacturer of high-end domestic appliances, wanted to make repair operations more efficient — both to reduce emissions and increase circularity.\u003C\u002Fp>\n\u003Cp data-start=\"559\" data-end=\"927\">We developed a machine learning solution to predict the spare parts most likely needed during a first customer visit, based on multilingual service data and technician input.\u003C\u002Fp>\n\u003Cp data-start=\"929\" data-end=\"1180\">The solution helped increase first-fix rates by over 90%, reduce internal returns, and cut unnecessary parts shipments. 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